Serving clients across India, Africa, the Middle East & UK
Mon–Fri, 9:00–19:00 IST hello@cloud-universe.com
Cloud Universe

Technology services, explained in detail

Six connected service lines covering CRM, ERP, websites, mobile apps, ecommerce and integration — planned, built and supported by one accountable team.

01

CRM Solutions

We design and implement CRM systems that give sales, service and marketing teams one shared view of every customer — configured around your real process and automated end to end.

ZohoHubSpotSalesforce
Ideal for
Sales-led SMBs, banks & NBFCs, real estate, SaaS and distribution businesses
Typical timeline
4–14 weeks

Solutions we build

Sales CRM & pipeline managementLead capture, scoring, deal stages, forecasting and sales dashboards.
Customer service & helpdeskTicketing, SLAs, escalations and omnichannel support with Zoho Desk or Service Hub.
Marketing automationSegments, nurture journeys, campaigns and attribution reporting.
Partner & dealer portalsSelf-service portals for distributors, agents and channel partners.
Quotation & CPQProduct catalogues, price books, approvals and branded quotes.
Field sales & loan originationMobile CRM with check-ins, KYC checklists and approval workflows.

Technology & platforms

Platforms

  • Zoho CRM / CRM Plus / Zoho One
  • HubSpot Sales, Marketing & Service Hub
  • Salesforce Sales, Service & Experience Cloud

Customisation

  • Deluge scripting
  • Salesforce Apex & Flow
  • HubSpot workflows & custom objects

Integrations & analytics

  • Zoho Analytics, Power BI
  • WhatsApp Business API, telephony
  • Zoho Books, QuickBooks, Tally
02

Enterprise ERP

We implement ERP platforms that run finance, inventory, procurement, manufacturing and HR on one system — from fast-moving SMBs on Odoo or Zoho Books to enterprises on SAP and Oracle.

SAPOracleOdooZoho
Ideal for
Manufacturers, distributors, retailers, trading companies and multi-entity groups
Typical timeline
6 weeks – 9 months

Solutions we build

Finance & accountingGeneral ledger, receivables, payables, multi-currency and multi-company consolidation.
Inventory & warehouseMulti-warehouse stock, barcode operations, batches, serials and valuation.
Procurement & purchasingRequisitions, approvals, vendor management and purchase analytics.
Manufacturing & MRPBills of materials, work orders, production planning and costing.
Sales & distributionOrder-to-cash, pricing, credit control and delivery management.
Tax & e-invoicing complianceGST e-invoicing and e-way bills, UAE VAT and Saudi ZATCA Phase 2.

Technology & platforms

Platforms

  • SAP S/4HANA (FI/CO, MM, SD, PP)
  • Oracle Fusion Cloud ERP & HCM
  • Odoo Community & Enterprise
  • Zoho Books & Zoho Inventory

Development

  • SAP ABAP, Fiori & BTP
  • Odoo Python modules & OWL
  • Oracle Integration Cloud
  • Zoho Deluge

Hosting & data

  • RISE with SAP, Odoo.sh
  • AWS, Azure
  • Data migration & reconciliation
03

Website Development

We build fast, secure and search-ready websites and web applications — from corporate sites your marketing team can update to portals and SaaS products used by thousands of customers.

ReactWordPressAWS
Ideal for
Corporate brands, B2B companies, startups, education and professional services
Typical timeline
6–20 weeks

Solutions we build

Corporate & marketing websitesBrand-led sites designed for search visibility and lead generation.
CMS & content platformsWordPress or headless CMS your team can publish on independently.
Customer & partner portalsSecure logins for orders, tickets, documents and account data.
Web applications & SaaS MVPsProduct builds with authentication, billing and admin panels.
Dashboards & internal toolsReporting, approvals and operational tools connected to your data.
Booking & lead-generation toolsCalculators, configurators, appointment booking and quote builders.

Technology & platforms

Front end

  • React, Next.js
  • Tailwind CSS
  • Progressive Web Apps

Back end & CMS

  • Node.js, Express
  • WordPress, Sanity, Contentful, Strapi
  • PostgreSQL, MySQL, MongoDB

Hosting & quality

  • AWS, Vercel, DigitalOcean
  • CI/CD, automated testing
  • Core Web Vitals & technical SEO
04

App Development

We build iOS, Android and cross-platform mobile apps that are fast, reliable and connected to your CRM, ERP or custom backend — from first prototype to App Store launch and beyond.

Google CloudAWSReact
Ideal for
Consumer brands, field-force teams, fintech, healthcare and logistics
Typical timeline
12–28 weeks

Solutions we build

Consumer & customer appsBranded apps for ordering, bookings, loyalty and self-service.
Field-force & sales appsOffline-ready apps for visits, orders, inspections and collections.
Ecommerce & marketplace appsCatalogues, carts, payments and order tracking.
Fintech & booking appsSecure onboarding, payments, scheduling and notifications.
Internal & enterprise appsApprovals, attendance, inventory and reporting on mobile.
App modernisationRescue, refactor or rebuild apps started by other teams.

Technology & platforms

Mobile

  • Flutter
  • Swift & SwiftUI (iOS)
  • Kotlin & Jetpack Compose (Android)
  • React Native

Backend & cloud

  • Node.js & REST/GraphQL APIs
  • Firebase (auth, push, analytics)
  • AWS, Google Cloud

Integrations

  • Razorpay, Stripe, PayU
  • Google Maps & location
  • Zoho, Salesforce & HubSpot SDKs
05

Ecommerce Development

We build online stores that do more than sell — orders, stock, customers and payments flow into your ERP, CRM and fulfilment in real time, so you can grow without rebuilding.

ShopifyWooCommerceMagento
Ideal for
D2C brands, retailers, wholesalers, manufacturers selling online
Typical timeline
6–16 weeks

Solutions we build

B2C & D2C storesCustom-designed storefronts built for conversion and speed.
B2B & wholesale portalsCompany accounts, price lists, credit terms and quick ordering.
Multi-vendor marketplacesSeller onboarding, commissions and payouts.
Subscription commerceRecurring orders, memberships and subscription billing.
Headless & omnichannelHydrogen or Next.js storefronts, POS and marketplace sync.
Store migrationZero-downtime moves with SEO, order and customer history intact.

Technology & platforms

Platforms

  • Shopify & Shopify Plus
  • WooCommerce
  • Magento / Adobe Commerce
  • Odoo eCommerce

Payments & logistics

  • Razorpay, Stripe, PayU, PayTabs
  • Shiprocket, Delhivery, Aramex
  • GST & VAT invoicing

Growth & integrations

  • Klaviyo, Zoho Campaigns
  • Zoho Inventory, SAP, Odoo sync
  • GA4 & conversion tracking
06

Integration & Automation

We connect your platforms so data entered once reaches every system that needs it — and automate the repetitive work between teams, from document generation to payment reconciliation.

Ideal for
Any business running more than two disconnected systems
Typical timeline
2–8 weeks

Solutions we build

CRM ↔ ERP synchronisationCustomers, orders, invoices and payments kept in sync.
Ecommerce ↔ back-officeOrders, stock and fulfilment updates in real time.
Document automationQuotes, agreements and e-signatures generated automatically.
Payment reconciliationBank, UPI and gateway receipts matched to invoices.
WhatsApp & communication flowsLead capture, notifications and reminders on WhatsApp.
AI assistants & data pipelinesChatbots, call summaries and automated reporting.

Technology & platforms

Integration tools

  • Zoho Flow, n8n, Make, Zapier
  • REST & GraphQL APIs, webhooks

Development

  • Node.js, Python
  • AWS Lambda, serverless functions

Messaging & AI

  • WhatsApp Business API, SMS gateways
  • OpenAI & Claude APIs for AI features
How we deliver

One methodology across every service

  1. Step 01

    Discovery & Scoping

    We map your systems, integration points and requirements before writing a proposal.

  2. Step 02

    Architecture & Design

    Platform selection, data model, integrations and UX — documented and approved.

  3. Step 03

    Build & Integrate

    Iterative development with weekly check-ins and transparent progress tracking.

  4. Step 04

    Launch & Support

    Training, go-live support, 30-day hypercare and optional retainers.

Technology partners

Platforms we implement and integrate

Zoho
HubSpot
Salesforce
SAP
Oracle
Odoo
Shopify
WooCommerce
Magento
React
WordPress
Google Cloud
AWS
Engagement models

Flexible ways to work with us

Pick the model that suits your stage — and switch as your needs evolve.

Most popular

Fixed-Scope Project

A defined build at a defined price, delivered against agreed milestones.

  • Detailed scope before contract
  • Milestone-based payments
  • 30-day hypercare after go-live
Request a Proposal

Monthly Retainer

Continuous enhancements and support under one predictable agreement.

  • Reserved monthly capacity
  • Priority issue response
  • Quarterly roadmap reviews
Request a Proposal

Dedicated Team

Consultants and developers embedded as an extension of your team.

  • Named consultants & developers
  • Your tools and rituals
  • Scale up or down as needed
Request a Proposal
Get in touch

Tell us about your project

Share a few details and our consultants will respond within one business day with next steps — no obligation.

  • 1. Send your enquiryTakes less than two minutes.
  • 2. Free 30-minute callWe understand your goals and systems.
  • 3. Written proposalScope, timeline and fixed price.
Cyber City, Gurugram, India Mon–Fri, 9:00–19:00 IST

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