Serving clients across India, Africa, the Middle East & UK
Mon–Fri, 9:00–19:00 IST hello@cloud-universe.com
Cloud Universe

We build the digital infrastructure businesses run on

Cloud Universe is a technology consultancy headquartered in Gurugram, India. Since 2017 we have helped businesses across India, the Middle East and the UK modernise their CRM, ERP, web and ecommerce systems.

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2017Founded in Gurugram
4 countriesIndia · UAE · KSA · UK

Small by design, senior by default

Every project is led by a senior consultant and built by engineers who have solved similar problems before.

Our story

Solving the problem of disconnected systems

Cloud Universe was founded on a simple belief: the businesses that win are the ones whose systems work together. A CRM that doesn't talk to the ERP, a website that doesn't feed the CRM, a finance tool nobody trusts — these are integration problems, and we built our practice around solving them.

We are platform-agnostic in our recommendations and focused on outcomes. Every engagement ends with systems your team uses, data you can trust and automations that run reliably.

Today we serve clients in fintech, retail, manufacturing, healthcare, logistics and education across Gurugram, Dubai, Riyadh, London and beyond.

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Strategic partnerships

Partnering to transform businesses with Zoho

From AI-driven retail to regulated banking, organisations trust Cloud Universe to design, implement and scale their Zoho ecosystem.

Cloud Universevendera.ai
Zoho transformation partner

AI-powered smart retail & vending · India

Automating the complete customer and distributor journey on Zoho

A long-term partnership across Zoho CRM, Books, Sign, Writer, Bookings, Forms and Voice — automating everything from lead capture and demo bookings to distributor agreements, commission, invoicing and instalment tracking.

  • Zoho CRM
  • Zoho Books
  • Zoho Sign
  • Zoho Writer
  • Zoho Bookings
  • Deluge
80%less manual data entry
7 → 1steps from deal to invoice
Same dayagreement dispatch
Read the Vendera.ai case study
Cloud Universe
Banking transformation partner

Banking & financial services · I&M Bank (T) Limited

Zoho CRM Plus for a unified customer experience in retail banking

A phased Zoho CRM Plus programme bringing customer service, sales and onboarding, marketing and retention, and analytics onto one secure platform — designed with the bank's retail banking, ICT, risk & compliance and operations teams.

  • Zoho CRM Plus
  • Zoho Desk
  • Zoho Campaigns
  • Zoho Analytics
  • Role-based access
360°unified customer view
3delivery phases with hypercare
4business units aligned
Read the I&M Bank case study
8+Years in business
50+Projects delivered
30+Clients worldwide
100%In-house delivery

Our mission

To give every growing business access to connected, enterprise-grade systems — delivered with the accountability of a single trusted partner.

Our vision

To be the most trusted technology integration partner for businesses across South Asia, the Middle East and Europe.

Our values

The principles behind every engagement

Accountability

One team owns discovery, build, testing, training and go-live. You work with the same people throughout.

Business outcomes

Every tool we recommend must reduce manual work, improve data quality or automate a costly process.

Adoption first

We train every role and validate workflows with real users before any system goes live.

Transparency

Honest scoping and fixed-price proposals — you know the full cost before you sign.

How we work

A four-stage approach that reduces risk

  1. Step 01

    Discovery

    We map your systems, data flows and the real gaps between them.

  2. Step 02

    Architecture

    Platforms, integrations and automation logic documented in plain language.

  3. Step 03

    Build & Integrate

    Configuration, development and migration with weekly check-ins.

  4. Step 04

    Train & Support

    Role-based training, documentation and 30-day hypercare.

Expertise

Certifications & platform expertise

Our consultants bring years of hands-on experience across the leading business platforms.

Zoho

Zoho Certified

HubSpot

HubSpot

Salesforce

Salesforce

Shopify

Shopify Plus

SAP

SAP

Oracle

Oracle Fusion

Our location

Based in Gurugram. Delivering globally.

Our office is in Cyber City, Gurugram — one of India's leading technology hubs. We work across IST and GST time zones for seamless coverage of South Asia and the Middle East, and run structured async-plus-call workflows for UK and European clients.

  • Head officeCyber City, Gurugram, Haryana 122002, India
  • Business hoursMonday – Friday, 9:00 AM – 7:00 PM IST

Ready to transform the way your business runs?

Book a free 30-minute consultation. We'll review your current systems and send a clear plan, timeline and fixed-price proposal — no obligation.

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